Help Center

Frequently Asked Questions

Luxe Bag Spa

What Brand Do You Work On?

How Do You Determine Your Prices

When a bag says that it's "spa'd", what does it mean?

Can I get a repair estimate before I mail in my item?

What does a spa service include?

How long does a spa service last?

Do you guarantee repairs?

Are you insured?

Can you dye my bag to a different colour?

What if my item is under store warranty?

What if i chose the wrong treatment?

Are you able to appraise handbags for sale?

How do I ship my bag to your spa?

Can I send in my bags from abroad?

How and when do I pay?

Do you sell or recommend any particular leather care products?

What happens if you find out that my bag is counterfeit?