Help Center

Our highly-skilled team repairs the following brands: Chanel, Louis Vuitton, Hermès, Givenchy, Gucci, Céline, Prada, YSL and Balenciaga.

Our pricing is determined on a bag-by-bag basis, based on the complexity of the color, the size of wear and duration of time it may take to complete. 

This could mean a variety of things, because we are a pre-loved shop, this could mean that a bag was previously restored from another vendor or restored through our Luxe Bag Spa. If it was through our bag spa, it may have been cleaned, moisturized, had colour touch-ups, gold re-plating or any service we provide. If you would like further clarification as to what was done to the bag, please ask us! If the bag was restored from a previous company, unfortunately we have no way of knowing exactly what was done.

Absolutely! We recommend that you send us a few photos of your item and a description of the areas needing repair using this form so we can provide an initial assessment and price range for the repairs needed.

Our spa service is adapted to each unique bag and includes the restoration required to repair the area.

The spa service does not make your bag indestructible, after so until you scuff, scratch or stain your bag again. The finishes applied will age similarly to how the leather did originally. You can extend the life of your handbag with careful carrying and proper storage. 

We handle all repairs with care and ensure a quality job is done each and every time. Our company does not guarantee results as every result may vary.

Every item in our possession is insured from theft.

We can dye your handbag to a different colour however we do not recommend it at all because it will alter the authenticity of your item and will be high maintenance after. In addition, if you were to scuff the exterior the original colour underneath would come through.

Please do contact the brand’s customer service team directly to see if third party repairs will void the warranty, because in most cases it does.

Our specialists will examine you bag prior to restoring it and will contact you if they feel the need to adjust the treatment required.

Unfortunately, Luxe Bag Spa cannot appraise handbags for sale, however our sister company Luxe Du Jour can provide you with a quote before or after spa if you’d like to list it for sale, and since we work in the same facility we can easily transfer the bag to them.

If you do not live local, you can ship your item using Canada Post. 

Yes, we accept work from all over the world, however you are responsible for any incoming custom duty fees if you are not within Canada.

You only pay when the work has been completed. Once we receive the payment, we will ship your item back to you, or, if you'd like to, arrange for you to pick it up.

Yes, we do have our own product line which we will be expanding soon. You can shop our Luxe Bag Spa products here.

We do not authenticate bags sent to us for spa servicing. If you were to sell your bag through our sister company Luxe Du Jour, then it would go through an authentication process.